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Privacy Policy

Last updated: 27 October 2025

1. Introduction

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Welcome to North West Academy (“we”, “our”, “us”). We are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and protect your data when you visit our website www.northwestacademy.co.uk, contact us, or use our services.

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2. Information We Collect

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We may collect and process the following information:
 

  • Personal details such as your name, email address, phone number, and child’s name or age when you complete a contact form, register for tuition, or request a consultation.

  • Communication data including messages sent via our contact form, email, or WhatsApp.

  • Technical information such as IP address, browser type, operating system, and how you use our website (collected through cookies and analytics tools).
     

3. How We Use Your Information

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We use your information to:
 

  • Respond to your enquiries and provide tuition or consultation services.

  • Manage bookings, communication, and customer support.

  • Improve our website, services, and user experience.

  • Send updates or information relevant to your enquiry (only with your consent).
     

We do not sell, rent, or trade your personal information to any third parties.
 

4. Lawful Basis for Processing
 

We process personal data under the following lawful bases:
 

  • Consent – when you provide consent for us to contact you.

  • Contract – to deliver services you have requested.

  • Legitimate interests – for internal operations and service improvements.
     

5. Data Storage and Security

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Your personal data is stored securely using encrypted systems and access controls. We take all reasonable steps to protect your data from loss, misuse, or unauthorised access.

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6. Sharing Your Information

We may share limited data with trusted third parties who help us operate our website or deliver services (e.g., payment processors, IT support). These providers are required to keep your information secure and only use it in accordance with our instructions.

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7. Cookies

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Our website uses cookies to improve functionality and track usage. You can choose to disable cookies through your browser settings, though this may affect how the website functions.

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For more details, please see our Cookie Policy (if applicable).

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8. Your Rights

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Under the UK GDPR, you have the right to:
 

  • Access and receive a copy of your personal data.

  • Request correction or deletion of your data.

  • Withdraw consent for marketing communications at any time.

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.
     

To exercise any of these rights, please contact us at info@northwestacademy.co.uk.
 

9. Data Retention

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We only retain your personal data for as long as necessary to fulfil the purposes it was collected for, including any legal or accounting requirements.

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10. Contact Us

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If you have any questions about this Privacy Policy or how we handle your data, please contact us:

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North West Academy
The Carpenters Road Hub, 3a Carpenters Road, Lozells, Birmingham, B19 2BA

Email: info@northwestacademy.co.uk

Phone/WhatsApp: 0121 517 1150
Website: www.northwestacademy.co.uk

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